At Glasses Sales Store, we want you to be completely satisfied with your eyewear purchase. If for any reason you’re not happy with your computer glasses, blue light glasses, reading glasses, or prescription eyewear, we offer a straightforward returns and exchanges process.

Important Note: For hygiene reasons, we cannot accept returns or exchanges on prescription glasses that have been worn or show signs of use. All returned items must be in their original condition with packaging and tags intact.

Our Return Policy

  • Return Window: 15 days from the delivery date
  • Condition: Unworn, undamaged, with original packaging
  • Refund Method: Original payment method
  • Return Shipping: Customer responsibility (except for defective items)

How to Return or Exchange

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Glasses Sales Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Name: [Product Name]

Reason for return/exchange: [Please specify]

For exchanges, please specify the new product you’d like: [Product Name]

Shipping Address: [Your Address]

Thank you,

[Your Name]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with return instructions and (if applicable) exchange options.

Step 3: Ship Your Return

Once approved, ship your return to:

Glasses Sales Store Returns
4929 Park Street
Pittsburg, US 94565

We recommend using a trackable shipping service and retaining your receipt until your refund is processed.

Step 4: Processing Your Refund or Exchange

Once we receive your return:

  • Refunds: Processed within 3-5 business days after inspection. The refund will appear in your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-10 business days, depending on your financial institution.
  • Exchanges: Your new item will be shipped within 1-2 business days after we receive your return. Standard shipping times apply.

Special Considerations

  • Defective Items: If you receive a damaged or defective product, contact us immediately. We’ll cover return shipping costs and expedite your replacement.
  • Prescription Glasses: Due to the custom nature of prescription eyewear, we can only accept returns if the glasses are unworn and in their original condition. Please double-check your prescription details before ordering.
  • International Returns: Customers outside the US are responsible for any customs fees or return shipping costs.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond promptly.