At Glasses Sales Store, we’re committed to providing quality eyewear with convenient worldwide shipping and a hassle-free return process. Please review our policies below to ensure a smooth shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Includes tracking and insurance
  • Free Shipping (Orders $50+):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Basic tracking included

Note: We currently don’t ship to some Asian countries and remote regions. Shipping times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We want you to love your eyewear! If you’re not completely satisfied with your purchase of computer glasses, blue light glasses, or reading glasses, we offer a simple return process.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, undamaged, and in original packaging with all tags
  • Refund Method: Original payment method
  • Return Shipping: Customer responsibility (except for defective items)

Important: For hygiene reasons, we cannot accept returns or exchanges on prescription glasses that have been worn or show signs of use. All prescription eyewear returns must be in their original, unworn condition.

How to Return or Exchange

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Product Name
  • Reason for return/exchange
  • For exchanges: specify the new product you’d like
  • Your shipping address

Step 2: Wait for Approval

Our team will respond within 1-2 business days with return instructions and (if applicable) exchange options.

Step 3: Ship Your Return

Once approved, ship your return to:

Glasses Sales Store Returns
4929 Park Street
Pittsburg, US 94565

We recommend using a trackable shipping service and retaining your receipt until your refund is processed.

Step 4: Processing Your Refund or Exchange

  • Refunds: Processed within 3-5 business days after we receive and inspect your return. The refund will appear in your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-10 business days, depending on your financial institution.
  • Exchanges: Your new item will be shipped within 1-2 business days after we receive your return. Standard shipping times apply.

Special Considerations

  • Defective Items: If you receive a damaged or defective product, contact us immediately. We’ll cover return shipping costs and expedite your replacement.
  • Prescription Glasses: Due to the custom nature of prescription eyewear, we can only accept returns if the glasses are unworn and in their original condition. Please double-check your prescription details before ordering.
  • International Returns: Customers outside the US are responsible for any customs fees or return shipping costs.

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond promptly.